Introduction
At Fancy Jewellers FJ, customer satisfaction is important to us. We take great care in crafting and delivering high-quality jewelry. This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds may be accepted when you purchase from https://fancyjewellersfj.com. By placing an order on our website, you agree to the terms outlined in this policy.
Eligibility for Returns
Due to the nature of jewelry products, returns are accepted only under specific conditions. Items may be eligible for return if they are received in a damaged, defective, or incorrect condition. The product must be unused, unworn, and in its original condition with all original packaging, tags, certificates (if applicable), and invoices intact.
Non-Returnable Items
Customized and made-to-order jewelry items are not eligible for return or refund. This includes products with personalized engraving, custom sizes, or specific design modifications requested by the customer.
Earrings and other items worn through piercings may not be eligible for return due to hygiene and safety reasons unless they are defective upon arrival.
Items purchased during clearance sales, promotional offers, or special discounts may also be non-returnable unless otherwise stated at the time of purchase.
Return Request Process
If you believe your item qualifies for a return, you must contact us within a reasonable time after delivery, preferably within 48 hours. You should provide your order number, clear photographs or videos of the item, and a brief explanation of the issue. Return requests submitted without sufficient evidence may not be approved.
Inspection and Approval
Once your return request is received, our team will review the details and may request additional information if necessary. If approved, you will receive instructions on how and where to return the product. Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for securely packaging the item to prevent damage during return shipping. Fancy Jewellers FJ is not responsible for loss or damage during return transit. We recommend using a reliable and trackable courier service. Return shipping charges are generally borne by the customer unless the return is due to an error on our part.
Refund Policy
Refunds are issued only after the returned item has been received and inspected. If the product meets our return conditions, the refund will be processed through the original payment method or an alternative method as deemed appropriate. Processing times may vary depending on the payment provider and financial institution.
Partial Refunds
In certain cases, partial refunds may be issued if the item shows signs of use, damage not caused during shipping, missing packaging, or incomplete documentation. The refund amount will be determined after inspection.
Exchanges
Exchanges may be offered at our discretion and are subject to product availability. Any price difference between the original and replacement item must be settled by the customer. Custom orders are not eligible for exchange.
Order Cancellation
Orders may be cancelled only within a short period after placement and before processing or production begins. Once an order has been confirmed, processed, or customized, it cannot be cancelled. Cancellation requests must be made as soon as possible by contacting us directly.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us immediately with clear photos or videos of the product and packaging. We will investigate the issue and provide an appropriate solution, which may include replacement, repair, or refund depending on the situation.
Delivery Delays
Delivery timelines provided are estimates. Delays caused by courier services, customs clearance, weather conditions, or unforeseen circumstances do not automatically qualify an order for return or refund.
Responsibility of the Customer
Customers are responsible for providing accurate shipping details and being available to receive deliveries. Failed delivery attempts due to incorrect information or unavailability may result in additional charges or order cancellation without refund.
Fraud Prevention
To protect our customers and business, we reserve the right to refuse returns or refunds in cases of suspected fraud, misuse of the return policy, or false claims.
Policy Updates
Fancy Jewellers FJ reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once published on the website.
Contact Information
For return requests, questions, or assistance regarding this policy, please contact Fancy Jewellers FJ using the contact details provided on our website or official communication channels.
